BusIness Terms
The Motor Hive endeavours to provide outstanding levels of service to our customers. It is our intention that every customer can expect the highest quality of workmanship, be treated in courteous and friendly manner and be assured that their vehicle is in the best hands possible while in our care.
To ensure we achieve this, continual investment has been made in our facilities, equipment and training. Our staff are fully trained and use the latest and best quality equipment on the market.
At The Motor Hive we fully appreciate the environment around us. Hence we ensure we comply with environmental legislation, so that all waste oils, fluids, filters etc that are removed from your vehicle are disposed of in a responsible manner.
As a proactive business, we are continuously seeking to make improvements and we fully recognize that the future success of our company relies upon us ensuring our customers are happy.
Our objective is to continue to provide you with the highest standard of customer service at all times. However we recognise that things can go wrong occasionally and when this occurs we are committed to resolving matters promptly and efficiently.
If you are dissatisfied in any way with the service you have received, any concerns or queries you may have should be brought to the attention of Elliott Stone or Richard Henry.
**NOTICE OF BUSINESS TERMS**
All work undertaken on your vehicle must be paid for in full upon collection unless credit terms have been agreed in advance. All outstanding bills will attract interest at the rate of 8% per annum plus Bank of England’s current base rate, which shall be calculated from the due date until paid, in accordance with the Late Payment of Commercial Debts (interest) Act 1998.
**WARRANTY**
The parts and labour itemised on your invoice are guaranteed free from defect for (unless otherwise stated), 12 months or 12,000 miles (whichever comes first) from the date of invoice, with the exclusion of damage arising from customers / third party interference. Routine wear and tear, negligence abuse and accidental damage.
In the event of a potential claim, you should notify us immediately whereupon the defect will be assessed and may be rectified free of charge providing the exclusions do not apply. Your statutory rights are not affected.
**ESTIMATES**
An estimate given for a repair shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It will also depend on further work of parts which are found to be necessary. A charge may be made for an estimate.
**OWNERSHIP OF GOODS**
All goods fitted to your vehicle shall remain the property of the seller until such time as the purchase price in full is received by the seller and any cheques have been cleared.
**LIEN**
The repairer has the right to hold a vehicle after completion of repairs until such time as the account is paid in full unless alternative arrangements have been agreed.
**UNCOLLECTED GOODS**
The repairer may exercise his rights as regards to uncollected goods under the Torts (Interference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to that effect expired, the repairer may proceed to sell the goods, subject to any notice under the act. Additionally, the repairer reserves the right to charge reasonable storage fees for uncollected vehicles that remain in his possession for more than 7 days from the completion of the work.
In this event the vehicle will be sold at best market price and after deduction of the cost of the repair plus other charges and expenses in connection with the sale, the balance will be returned to the owner.
**LIABILITY**
A) The repairer will take all reasonable care of the vehicle while in his custody. This duty does not extend to items of personal property or business goods left in the vehicle. Customers should therefore ensure that all valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs. No liability can be accepted for any loss, damage subsequential or consequential loss or damage to any of such personal property or business goods left in the vehicle.
B) Where by agreement with, or on the instructions of the customer, the vehicle is left outside the repairers premises, before or after normal business hours, on the unfenced part of the said premises, any risk or loss or damage howsoever occasioned will be the customers responsibility.
**WHEELS**
For work that has involved the loosening or removal of any wheel(s) it is strongly recommended that the wheel nuts of the wheel(s) are checked after approximately 50 miles, to unsure they have settled correctly and remained at the correct torque setting. If you are uncertain please contact us.